In-house average weekday ridership for February was 2,843, up by 17.60% from last year. Supplemental providers average weekday ridership was 265, up by 11.03%. Combined in-house and supplemental providers average weekday ridership was 3,109, up by 17.01%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 92,611 boardings, up 17.67% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 89.24% for February. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.99%. On-time performance for trips with a desired arrival time was 59.57% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 87.23% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of February, Handi-Van operated 60,870 trips including 6,419 trips that were longer than one hour in trip time. The analysis found that 71.49% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 672 or 1.10% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 68.90% for February, down by -18.83% from last year.
Over the month of February, reservationists answered 34,279 calls. Of those calls, 97.07% were answered within 5 minutes.
| February FY2023 |
February FY2022 |
February FY2019 Pre-COVID |
% Change FY 22 to 23 |
8 Month FY2023 |
8 Month FY2022 |
8 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 74,397 | 63,810 | 91,406 | 16.59% | 616,657 | 524,046 | 789,598 | 17.67% | 1,197,533 | |
| Average Weekday Ridership | 3,109 | 2,657 | 3,840 | 17.01% | 2,958 | 2,528 | 3,847 | 17.00% | 3,856 | |
| Unique Riders During the Month | 5,027 | 4,472 | 5,610 | 12.41% | 4,993 | 4,495 | 5,778 | 11.07% | 5,810 | |
| Cost per Revenue Hour | $110.99 | $105.13 | $87.25 | 5.57% | $107.64 | $106.44 | $87.37 | 1.13% | $87.76 | <= $90 |
| Cost per Passenger Trip | $52.96 | $55.22 | $40.25 | -4.09% | $53.42 | $57.09 | $39.58 | -6.43% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.63 | $7.21 | $5.97 | 5.84% | $7.35 | $7.20 | $5.88 | 2.08% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.10 | 1.90 | 2.17 | 10.08% | 2.02 | 1.86 | 2.21 | 8.08% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.71% | 2.85% | 3.79% | 0.86% | 3.47% | 2.89% | 4.30% | 0.58% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.99% | 78.65% | 76.69% | -0.66% | 78.30% | 78.40% | 75.80% | -0.10% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.75% | 1.39% | 2.06% | -0.63% | 1.08% | 1.36% | 2.18% | -0.28% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.05% | 0.09% | -0.03% | 0.04% | 0.05% | 0.13% | -0.02% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 89.24% | 95.42% | 88.81% | -6.19% | 91.59% | 95.91% | 88.09% | -4.32% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.99% | 96.81% | 90.87% | -6.82% | 92.67% | 97.27% | 90.27% | -4.60% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.91% | 0.06% | 0.58% | 0.85% | 0.65% | 0.07% | 0.76% | 0.57% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 59.57% | 63.94% | 63.10% | -4.36% | 64.92% | 65.91% | 60.35% | -0.99% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 71.49% | 82.70% | 66.48% | -11.20% | 74.44% | 82.51% | 68.80% | -8.07% | 68.69% | 50% |
| Excessive Trip Length | 1.10% | 0.33% | 1.63% | 0.78% | 0.75% | 0.28% | 1.36% | 0.47% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 4.40% | 4.22% | 4.84% | 0.18% | 4.06% | 4.26% | 4.47% | -0.21% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.31% | 19.08% | 23.95% | 1.23% | 19.93% | 20.02% | 23.50% | -0.08% | 23.11% | < 15% |
| Missed Trip Rate | 0.28% | 0.13% | 0.27% | 0.16% | 0.29% | 0.12% | 0.26% | 0.17% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 2.10 | 1.36 | 1.63 | 54.53% | 2.06 | 1.11 | 1.44 | 86.19% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 97.07% | 97.68% | 59.17% | -0.61% | 70.12% | 95.83% | 54.43% | -25.71% | 50.30% | 93% |
| Vehicle Availability | 68.90% | 87.73% | 86.08% | -18.83% | 73.23% | 88.38% | 87.78% | -15.16% | 86.16% | >= 80% |
